Shipping & Return Policy

Order Shipping and Processing

All orders usually ship out of our warehouse within 1-3 business days from the date on which the order was received. To avoid delays in shipping, please make sure that all orders are placed with a correct and valid name & address. Orders that are placed after 12:00PM PST each day may be processed the following business day. Any orders placed during the weekend (Fri-Sun) are processed the following business day. We do not ship on holidays and/or weekends.

Most orders are delivered between 2-5 business days, depending on how far the delivery address is away from Los Angeles, California. Please understand we are not responsible for any delayed or damaged orders caused during the shipping process, but we'll do our best to accommodate any special shipping instructions.

We currently offer USPS Priority Mail Shipping. Free shipping does not apply to expedited orders. Orders with any type of expedited shipping, high order value, different bill to/ship to addresses may be further verified for security reasons. Please note that if your order is flagged for further verification, the shipping date will change depending on when we're able to clear your order.

While we make our best effort to ship orders immediately, we are unable to guarantee delivery on any certain date due to different shipping time variances.


Product Return/Exchange and Refund Policy

Thank you for your purchase. Please read the following policies regarding product returns, exchanges and refunds carefully:
  • Return Policy: You may return unopened products in original packaging within 30 days from the date the order was placed, for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund.
  • Return Processing: In order to return a product, you must contact us by emailing us at yo@humanbetter.co. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
How to request a Return/Refund:
  • Contact us via email at yo@humanbetter.co to verify that your item is available for return before taking any other steps. Our assigned agent will get back to you with details on how to take the next step.
  • Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
  • Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.
  • For defective returns, you will be issued a pre-paid return label. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.
  • If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
  • Refunds will be processed within 3 to 10 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.